Welcome to Moospace Healing Store’s online shopping platform.

The Moospace Healing Store is an e-commerce platform operated by the Moospace team (hereinafter referred to as “the Company”). Services are provided in accordance with these Terms of Use and other relevant policies or announcements. Before making your first purchase, please carefully read and agree to these Terms of Use before entering your basic information to complete the checkout process. By completing the aforementioned shopping process, you acknowledge that you have read, understood, and agreed to be bound by all provisions of these Terms of Use. If you do not agree to all or part of these Terms, please refrain from entering your information or completing the shopping process.

You agree that the Company reserves the right to adjust these Terms of Use at any time in response to operational needs. Except where changes have a significant impact on your completed purchase rights, the Company will not provide individual notice. The most up-to-date version of the Terms of Use will be published on the homepage or registration page of this platform, where you may review them before each purchase to protect your rights. Your continued use of the services after any modification or amendment shall be deemed as your acknowledgment that you have read, understood, and agreed to accept the updated Terms. If you do not agree to such modifications or amendments, please discontinue use of this platform’s services.

If you are under the age of twenty (20), please review these Terms of Use with your parent or legal guardian and obtain their consent before proceeding with any shopping process. By completing a purchase on this platform, you and your legal representative or guardian acknowledge and agree that such transactions are necessary for daily life, and you warrant that the consent of your legal representative or guardian has been duly obtained.

【Account & Password】

1. To ensure transaction security, your account will be registered under the username or email address you provide, along with a password you create for login identification. You may change your password at any time as needed. For your security, please avoid using the same password as on other platforms and update your password regularly to protect your account.

2. You agree to take full responsibility for safeguarding and maintaining the confidentiality of your account and password. This includes, but is not limited to: not disclosing your account or password to third parties, not sharing your account or password with others, and logging out of the platform in a timely manner. Except where it can be proven that your account has been unlawfully used by a third party, you are fully responsible for all activities conducted under your correct account and password, and you may not arbitrarily deny any transactions.

3. You represent and warrant that the personal information you provide is accurate and complete, and that you will not use another person’s information. If you breach this warranty, the Company reserves the right to suspend or terminate your account and to refuse your use of the Company’s services.

4. If your account is impersonated or misused, you must immediately notify the Company to prevent further damage. The Company will assist in suspending transactions and use of the affected account. Once the issue is clarified, the Company will, upon your request, reset the password and reactivate your account.

【Personal Information Protection】

For the purpose of providing services and marketing, the Company will collect, process, and use your personal data each time you make a transaction or participate in an event. For details regarding the required notices related to personal data, please refer to Moospace’s Privacy Policy.

You agree that the Company may periodically send product information to your email address. If you wish to subscribe, unsubscribe, or modify your subscription preferences, you may do so via this platform (Home / Newsletter Subscription).

The Company will comply with all applicable personal data protection laws and will not unlawfully use your personal data except as permitted under these Terms of Use, the Privacy Policy, or applicable legal requirements. However, in the following circumstances, the Company may provide your personal data to relevant authorities or to third parties who claim their rights have been infringed and present official documents to judicial authorities:

1. When required by law, or upon request from investigative, judicial, or other competent authorities in accordance with legal procedures;

2. In emergency situations where it is necessary to protect the lawful rights and interests of other customers or third parties;

3. When necessary to maintain the normal operation of this platform;

4. When it is necessary to provide information to third-party vendors, partners, or service providers (such as payment processors or logistics companies) in order to facilitate services related to the Company;

5. When the user is in violation of government laws or these Terms of Use.

This platform may contain links to other websites through advertisements or joint promotional activities. Once you click such links and are redirected to other platforms, these Terms of Use and Privacy Policy will no longer apply. You are responsible for evaluating whether the terms and policies of those platforms provide adequate protection for your rights before deciding to use their services.

【Notices】

You agree that any communications between you and the Company regarding the use of this platform or transactions arising from purchases shall be made via email. The Company may provide notices or declarations of intent to you by email, and you may also provide notices or declarations of intent to the Company through this platform.

【Transaction Notes】

The products offered on this platform are limited in quantity. Please complete your order promptly after selecting items. Adding items to your shopping cart does not constitute a completed order. If another user completes the purchase before you finish your checkout process, the system will notify you that the item is sold out, and you will be asked to remove it from your cart.

You may place an order based on the product quantity and pricing confirmation mechanism provided on this platform. Unless the Company provides a valid reason to reject your order within two (2) business days after submission, your order will be deemed accepted. If payment has already been made, the transaction shall be considered concluded, except as otherwise provided by law.

The platform may set a purchase quantity limit per consumer for certain products. If an order exceeds such limits, or if the same consumer places duplicate or multiple orders using multiple accounts, the platform is only responsible for fulfilling up to the stated purchase limit for that consumer.

Product delivery will be carried out in accordance with the shipping method you selected at the time of order. Product pricing does not include shipping fees. However, if you qualify for specific promotional offers, the Company will cover the shipping cost based on your chosen shipping method. If you return part of the order and no longer meet the promotional free-shipping conditions, the original shipping fee (as published on the platform at the time of order) will be deducted from your refund.

In accordance with Article 19 of the Consumer Protection Act, you may exercise your right to cancel the contract within seven (7) days after receiving the product. Please note that the cooling-off period is not a trial period and is intended only for evaluating whether to keep the product. Returned products must be in brand-new and complete condition (including original packaging). Returns that do not meet this requirement may affect your right to a refund.

If the Company is legally or contractually required to issue you a refund, you agree that the refund will first be credited to your online account on this platform. You may request a withdrawal of the account balance to your designated bank account at any time, and the related handling fee will be borne by the Company.

For any other matters not specified herein regarding shopping on this platform, please refer to the Shopping Guidelines provided on the platform.

【Intellectual Property】

All content on this platform, including but not limited to product photography, model images, illustrations, platform structure, programming, page layout and design, trademarks, and other marks or information, constitutes intellectual property owned by the Company or relevant rights holders. Such content is protected under copyright, trademark, patent, trade secret, and fair trade laws. Without prior permission or authorization from the Company or the rights holders, no content may be used in any manner, otherwise you may be subject to liability for infringement or violation of law.

【Limitation of Liability】

You agree that, except as otherwise mandatorily required by law, any dispute arising from your use of this platform or purchases made through it shall be subject to a maximum liability of three (3) times the actual amount you paid to the Company for that specific use or purchase. The same limitation applies to any liability for damages owed to the Company resulting from your violation of these Terms of Use or any other breach of contract.

【Suspension of Services & Disclaimer】

The Company will maintain the normal operation of this platform using methods and technologies consistent with generally expected standards of security. However, under the following circumstances, the Company reserves the right to suspend all or part of the services on this platform without prior notice, and shall bear no obligation to compensate or indemnify you for any direct or indirect damages arising therefrom:

1. When relocating, replacing, upgrading, maintaining, or repairing the software or hardware equipment related to this platform;

2. When services are suspended or interrupted due to natural disasters or other force majeure events;

3. When services are suspended or interrupted due to disruptions from telecommunications or website service providers, or for other reasons not attributable to the Company;

4. When the platform is affected by external forces resulting in incorrect information display, or when information is forged, altered, deleted, or intercepted, or when the system is interrupted or unable to function properly;

5. When a user violates these Terms of Use or applicable laws, resulting in the suspension or termination of services for that user;

6. Any other circumstances in which the Company deems it necessary to suspend or terminate the services.

For foreseeable software or hardware maintenance that may result in suspension or termination of the platform’s services, the Company will, to the extent possible, announce such circumstances on this platform in advance and in an appropriate manner.

【Breach Handling】

To protect the rights and interests of all users of this platform, the Company may suspend or terminate your shopping eligibility, or refuse your use of all or part of the platform’s services, if any of the following circumstances occur:

1. Providing false or inaccurate information during registration;

2. Using a credit card or other financial account without authorization, including fraudulent or unauthorized use;

3. Returning shipped packages due to personal reasons, or repeatedly failing to collect packages beyond the limits set by the Company;
         (1) Selecting convenience store pickup with payment on delivery but failing to collect the package at the designated store within the notification period;
         (2) Selecting home delivery with cash on delivery but failing to sign for the package or refusing receipt when delivered by the logistics company;

4. Frequently returning products or engaging in similar behaviors due to personal reasons, as determined by the Company;

5. Engaging in harassment or inappropriate conduct toward the Company’s customer service department;

6. Any other violations of these Terms of Use or applicable laws, failure to comply with agreed obligations, or malicious abuse of service benefits.

You agree that, in accordance with these Terms of Use, the Company may suspend or terminate your shopping eligibility, or refuse your access to all or part of the platform’s services, without requiring your consent. The Company shall bear no obligation or liability to you or any third party in such circumstances.

【Validity, Governing Law, and Jurisdiction】

If any provision of these Terms of Use is held invalid in whole or in part, the validity of the remaining provisions shall not be affected. The rights and obligations between you and the Company shall be governed by these Terms of Use as well as applicable announcements or regulations published on this platform. In the event of any dispute, you may submit a complaint or inquiry through the customer service contact information listed on the platform. Both parties shall negotiate in good faith, based on the principles of honesty, fairness, and reciprocity, to reach a resolution. If a dispute cannot be resolved through negotiation, and unless otherwise required by law, both parties agree that the Taoyuan District Court of Taiwan shall be the court of first instance with jurisdiction.

Any matters not covered in this Agreement shall be interpreted, supplemented, and handled in accordance with the laws of the Republic of China (Taiwan).